Before getting into the tips for great customer service, let me show you some stats. Reports show that 41% of the people think that being placed on hold is a big frustration. 86% of people want to pay more for a better customer experience, and 73% feel that excellent customer service is the reason that they fall in love with the brand. No one can deny the importance of excellent customer service. It can help you to excel in many jobs, marketing, sales, and advertising. To provide great service, you have to build a strong relationship with the customer.
Tips for Excellent Customer Service
Good customer service means solving customer’s problems and aiding them with their online purchase. The business owners like Larry Weltman Toronto ensure that customers are happy with your service and how much you care about your customers. Here are useful tips for good customer service that can help boost your business.
This is indeed the most important rule when it comes to excellent client service. Your friendly behavior is what appeals to the customer. Always be polite and ask the client’s issue with a smile. You have to be very kind and sympathetic with a client because he may be very disappointed and angry.
2.Make Customer Feel Important
Always welcome the customer with an open heart and make him feel important. Call him by his name and address the problem wisely. This feeling of being valued will turn your client into a returning buyer. Additionally, you can talk with him politely and give him as many details as you can. If you are curious to know more about making the customer feel important, we recommend reading about Larry Weltman Toronto.
3.Response as Quickly as Possible
Speed is indeed a top factor when it comes to great client service. No one can wait for hours and days to get what he is seeking. This factor becomes more important when the client is seeking help about something that is time-sensitive. Clients get frustrated when you want to keep them waiting; therefore, try to finish their frustration as soon as possible.
4.Give Customer More Than They Expect
Try to surprise your customer with something extra. You can provide an additional answer to the question that he might have in his mind. Providing additional information will cause a feeling of loyalty and affection toward your company.
5.Know Your Client’s Need and Products
If you are familiar with what your customer is saying, you will provide him with the required information. Therefore, always know your client and what he really needs. On the other hand, you must know your products and services entirely. You can only discuss the benefits and uses of the product or services when you are 100% knowledgeable about your products.
6Bend the Rule if Needed
Every customer is important. Rather than saying no, you can bend the rule sometimes, even if the request is going against the policy of the company. This will leave a great impression on the person, and he will be your returning buyer.
Final Words Excellent customer service is the backbone of every business. It helps your business in many ways. It can turn a customer into a returning buyer. Therefore, consider every client important for the business. These are the rules that all successful businessmen like Mike Lazaridis follow.